FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

we will send you price list with all the product information if you select models from our website .

Do you have a minimum order quantity?

Yes, we have the MOQ ,the total quantity of each order cannot be less than five pieces .

Can you supply the relevant documentation?

Yes, we can provide most documentation for products and import or export needs.

What is the average lead time?

For TIGERNU brand,we have more than 200000pcs stocks  each month ,the leading time is one day .

For OEM order, the sample time will be 5-7 days ,and mass production order ,leading time :30-40days.

What kinds of payment methods do you accept?

You can make the payment to our bank account, T/T ,Western Union or PayPal,or we can deal on our wholesale platform Alibaba .

For TIGERNU brand ,full payment should be done one time .

For OEM / ODM order ,30% Deposit before producing ,70% Balanced payment before goods depart from our factory .

What is the product warranty?

Due to hand workmanship , it allows 1% defect per order . More than 1% defect per order ,Seller
will be responsible for it.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. The inside packing is PE material ,eco-friendly and  strong  enough to protect each product ,the exterior  package ,we use the five layers paper -making carton ,with strong thread to fix on the cartons .

INSIDE PACKAGE

CARTONS

 

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the better solution for big amounts. The best way is to choose train if there is .Exactly freight rates we can only give you if we know the details of amount, weight and way. There are lots of choice in China to arrange the shipping ,it's better to do FOB / EXW term .Please contact us for further information.

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