Q: Global Warranty?



Tigernu products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with the Tigernu product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, Tigernu will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein.


The warranty provided for herein applies only to the first purchaser or gift recipient of the Product . This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Tigernu requires that you use only an approved Tigernu “Service Center” for warranty repairs.


Improper or incorrectly performed maintenance or repairs void this warranty. To locate a Service Center anywhere in the world refer to our website at www.tigernu.com, to enclosed telephone list or in China, you can call +86 02086987798.Please do not send your Product directly to Tigernu, as this will only delay the repair.


This warranty is global and you may have your Product repaired at any Service Center in the world. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes.


For warranty service at a Service Center, you will need the duly completed warranty certificate or the original receipt of purchase. The Service Center will determine whether or not the problem is covered by Tigernu’s warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Tigernu’s expense, including any costs required to return the repaired or replacement product to you.


If the Product is to be replaced and the Product is no longer available, Tigernu will substitute a comparable Tigernu product. Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty.


To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities.


Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. This warranty is intended to give you specific legal rights.

Q: Limited Global Warranty?


1 year, product quality problems, free replacement!

10 year, zipper quality problems, free replacement!

Tigernu, lifetime warranty!

Q: What is the telephone number of global after-sales service outlets?


+86 020 86987798

Q: What is the official mailbox for after-sales service?

Q: What vouchers are needed for product warranty?


Hello! Thank you for your love and support for the Tigernu brand. When Tigernu products are under warranty, you need to provide the original purchase certificate of the product and the completed warranty book. Since the "purchase certificate" is an important certificate to ensure that the goods you buy can smoothly enjoy Tigernu services, and can protect your rights and interests, please be sure to keep it properly. The goods purchased on the official website of Tigernu can enjoy after-sales service on the official website of Tigernu with your electronic order information and warranty.